RETURNS & EXCHANGES
If you find your The Mountain Project gear doesn’t fit, or you would like a different color or size, please send the item(s) back to us at the address below and we will be glad to process your request.
Please note, we have changed our returns and exchanges system to make the process easier for you.
If you know your order number, all you need to do is return the merchandise to us at the address below referencing your order number as your RMA on the packaging. Please include instructions as to what you would like (a refund or specifics on the exchange). If you do not know your order number, please contact us via EMAIL so we can sort it out for you. Please do not call us for an RMA. We are not often at the computer and cannot look up the information.
If your merchandise is wrong, damaged, or defective in some way, please send us an email and we’ll replace it for you, and send a return postage envelope to return the damaged merchandise back to us.
When returning merchandise, please include your order number (if known) and your full name, with instructions for exchange or refund. Typical turnaround time for returns/exchanges is about 1-2 weeks once we receive the item(s). For faster turnaround, please use an expedited shipping service. We will do our best to accommodate your request. If you need an exchange right away, consider buying the new item, and simply getting a refund on the item you’re sending back.
Returns and exchanges may be sent to:
The Mountain Project
ATTN: Return Services RMA(insert order number)
1061 S. Plaza Way
Flagstaff, AZ 86001
If the original purchase was made with a credit card, we will credit the credit card for the returned item(s) upon receipt and confirmation of their condition. Items must be in original condition and must be returned within 30 days of purchase. Shipping charges are not refundable. If we are unable to exchange or repair the item to comply with your request, we may, at our discretion, issue a Gift Card.
If you have any questions, please contact us.
- Items purchased online or by phone may be returned or exchanged by mail only.
- For a full refund returns must be made with the original receipt and merchandise must be in its original condition.
- Returns by mail without a receipt require an order number, name and address.
- Shipping & Handling fees are non-refundable, unless an item is damaged or defective.